A Sonora project capturing how CS leaders at top tech companies are navigating AI—how they're using it today, how it's changing their roles and teams, and what it means for the future of customer experience.

These are the real experiments, practical wins, false starts, and hard-won lessons that don't make vendor case studies but shape how customer success actually evolves. Stories meant to help the next generation of CS leaders, operators, and teams understand what's actually working—beyond the hype and headlines.

We're excited to share yours.